Shipping policy

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.

If we are experiencing a high volume of orders, processing times may be slightly delayed. You will always receive an email confirmation once your order has shipped.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

- Domestic Australia: 2–5 business days

- International: 7–21 business days

Delivery times are estimates and may vary due to customs delays or carrier issues.

Once your order ships, you’ll receive a confirmation email with a tracking number.
Tracking information may take up to 24 hours to update.

Sweet Surf Company is not responsible for any customs fees, import taxes, or delays caused by customs in your country.
These charges are the responsibility of the buyer.

Please ensure your address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.

If you need to return or exchange an item, please review our Returns Policy or contact us at jojo@sweetsurfcompany.com.